Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at factorypizza-food.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By accessing or using our website, placing an order, creating an account, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

We encourage you to read this document carefully and in its entirety. If you have any questions, please contact us at the information provided at the end of this policy.

1. About Us and Our Contact Information

Pizza Factory is a food service business operating in the United States. We are committed to providing quality food products and outstanding customer service to our guests. For all privacy-related inquiries, you may contact us using the details below:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Pizza Factory through the following channels:

• Our website located at factorypizza-food.click
• Online food ordering systems integrated with our website
• Email, telephone, or other direct communications with our team
• Loyalty programs, promotions, sweepstakes, or contests we may operate
• In-store interactions where digital data collection tools are used
• Social media pages and platforms where we operate business profiles

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect several types of information in connection with our services. The categories of information we collect include:

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect personal identifying information, including but not limited to:

• Full name
• Email address
• Mailing or delivery address
• Phone number
• Date of birth (where required for age verification or loyalty programs)
• Username and password (for account holders)
• Payment information (credit/debit card numbers, billing address — processed securely through third-party payment processors)

3.2 Order and Transaction Information

When you place an order with us, we collect details about your transaction, including:

• Items ordered and customization preferences
• Order history and frequency
• Delivery address and delivery instructions
• Payment method type and transaction records
• Special dietary requests or food preference information you voluntarily provide

3.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage data through server logs, cookies, and similar tracking technologies. This information includes:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Links clicked and navigation patterns
• Referring website or search engine query
• Date and time of your visit
• Session identifiers

3.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar technologies to collect data about how you interact with our website. This includes session cookies necessary for the website to function, as well as analytics and marketing cookies. Please refer to our Cookie Policy for more detailed information about the types of cookies we use and how to manage your preferences.

3.5 Communications and Customer Service Data

If you contact us via email, phone, or our website's contact form, we may collect:

• The content of your messages or inquiries
• Your name and contact details provided during communication
• Records of correspondence between you and our customer service team
• Feedback, reviews, or survey responses you voluntarily submit

3.6 Marketing and Preference Data

If you opt into marketing communications or promotional programs, we collect:

• Email subscription preferences
• Marketing communication engagement data (open rates, click-through rates)
• Loyalty program participation and reward redemption history
• Promotional code usage

3.7 Information from Third Parties

We may receive information about you from third parties, including:

• Third-party food delivery platforms or ordering aggregators
• Social media platforms if you choose to connect your account
• Payment processors and fraud prevention services
• Analytics and advertising partners

4. How We Use Your Information

We use the personal information we collect for the following legitimate business purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your customer account
• Coordinating delivery or pickup logistics
• Processing payments and issuing refunds or credits
• Sending order confirmations and delivery status updates
• Responding to your customer service inquiries

4.2 Website Operation and Improvement

• Operating, maintaining, and improving the functionality of our website
• Diagnosing technical issues and ensuring website security
• Conducting internal research and analytics to understand how users interact with our site
• Developing new features, menu offerings, or service improvements
• Personalizing your experience on our website based on past interactions

4.3 Marketing and Promotions

With your consent (where required by applicable law), we may use your contact information to:

• Send promotional emails, newsletters, and special offers
• Notify you of new menu items, limited-time offers, or events
• Administer loyalty programs, contests, or sweepstakes you have entered
• Display targeted advertisements on third-party platforms using anonymized or hashed audience data

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

4.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraudulent activity, security incidents, and other illegal conduct
• Enforcing our Terms of Service and other legal agreements
• Responding to lawful requests from government authorities or law enforcement agencies
• Protecting the rights, property, and safety of our customers, employees, and the public

4.5 Business Operations

• Maintaining accurate business records
• Internal auditing and financial reporting
• Evaluating and conducting mergers, acquisitions, or asset sales
• Managing vendor and partner relationships

5. Legal Basis for Processing

As a business operating in the United States, we rely on the following legal bases for processing your personal information, consistent with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act):

• Contract Performance: Processing necessary to fulfill your orders or manage your account
• Legitimate Interests: Processing for fraud prevention, website security, and business analytics where our interests do not override your privacy rights
• Consent: Marketing communications and non-essential cookies, where you have provided explicit consent
• Legal Obligation: Processing required to comply with applicable law

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These service providers are granted access to your personal information only as necessary to perform their functions and are contractually bound to protect your information. Categories of service providers include:

• Payment processors (e.g., Stripe, Square) — to securely handle payment transactions
• Delivery logistics platforms — to coordinate food delivery to your address
• Email and communication service providers — to send transactional and marketing emails
• Website hosting and cloud infrastructure providers — to host and maintain our website
• Analytics providers (e.g., Google Analytics) — to help us understand website usage
• Customer support software vendors — to manage customer service interactions
• Fraud prevention and identity verification services

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other agreements
• Protect the security or integrity of our services
• Protect the rights, property, or safety of Pizza Factory, our customers, or the public

6.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information through our website or by email.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for business, marketing, research, or analytical purposes.

6.5 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. The main types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your shopping cart and login session
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness

You can manage your cookie preferences through your browser settings or our cookie consent tool available on our website. Note that disabling certain cookies may affect the functionality of our website. For full details, please refer to our Cookie Policy.

8. Data Security

We take the security of your personal information seriously. We implement a variety of reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, loss, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our servers
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions, on a need-to-know basis
• Regular Security Audits: We periodically review our data collection, storage, and processing practices and security measures
• Data Minimization: We collect only the information necessary for the purposes described in this policy
• Incident Response Procedures: We maintain procedures to detect, respond to, and notify affected parties of data security incidents as required by applicable law

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention practices are as follows:

When data is no longer required, we securely delete or anonymize it in accordance with our data retention schedules and applicable legal requirements.

10. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights to the extent required by applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar state privacy laws.

10.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you, including:

• The categories of personal information collected
• The specific pieces of personal information we hold about you
• The sources from which information was collected
• The business or commercial purposes for collecting the information
• The categories of third parties with whom we share your information

10.2 Right to Correction

You have the right to request that we correct inaccurate personal information we maintain about you. We will use commercially reasonable efforts to correct your information promptly upon verification of your identity and the correction requested.

10.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions. We may retain information where necessary to:

• Complete a transaction or provide a service you requested
• Comply with a legal obligation
• Detect or prevent security incidents or illegal activity
• Exercise free speech or another legal right
• Conduct research in the public interest

10.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

10.5 Right to Opt Out of Sale or Sharing

Pizza Factory does not sell your personal information in exchange for monetary consideration. However, to the extent that certain sharing of information for cross-context behavioral advertising may constitute a "sale" or "sharing" under the CCPA/CPRA, you have the right to opt out of such processing.

10.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, if we collect sensitive personal information (such as health-related dietary information you voluntarily provide), you have the right to direct us to limit its use to what is necessary for providing you with our services.

10.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny goods or services, charge different prices, or provide a different level of quality of service as a result of you exercising your privacy rights.

10.8 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: factorypizza-food.click (via our contact form)

We will verify your identity before processing any request. We typically respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing. You may designate an authorized agent to submit requests on your behalf, in which case we may require proof of authorization.

11. Children's Privacy

Pizza Factory does not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without appropriate parental consent where required.

If you are under 18 years of age, please do not use our website or provide any personal information to us without the direct involvement and consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate parental consent, we will take prompt steps to delete such information from our records.

If you believe that we may have collected information from or about a child under 13, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

Pizza Factory is based in the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws in the United States may differ from those in your country or region. By using our website and services, you consent to the transfer of your information to the United States and acknowledge that your information may be subject to access by U.S. law enforcement, regulatory, and national security authorities.

We take steps to ensure that any international transfers of personal information are carried out in compliance with applicable laws, and we implement appropriate safeguards to protect your information during such transfers.

If you are a resident of the European Economic Area (EEA) or United Kingdom and believe that additional safeguards apply to the transfer of your data, please contact us at [email protected] to request information about the specific transfer mechanisms we rely upon.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Pizza Factory. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policy of every site you visit. Your interaction with any third-party website is governed by that website's own privacy policy and terms of service, not this Privacy Policy.

Third-party services that may be integrated with our website include, but are not limited to:

• Google Analytics (website analytics)
• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party payment processors
• Food delivery aggregator platforms
• Mapping and location services

14. California-Specific Privacy Disclosures

If you are a California resident, the following additional disclosures apply to you under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

14.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email, address, IP address)
• Commercial information (purchase history, order details)
• Internet or electronic network activity (website browsing behavior)
• Geolocation data (approximate location based on IP or delivery address)
• Inferences drawn to create a profile about preferences or behavior

14.2 Categories of Personal Information Disclosed for Business Purposes

In the past 12 months, we have disclosed personal information to service providers for the following business purposes: order fulfillment, payment processing, customer service, marketing, analytics, and fraud prevention.

14.3 Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration. To the extent that we share data for cross-context behavioral advertising, you may opt out by contacting us at [email protected] or by adjusting your cookie preferences on our website.

14.4 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about the disclosure of their personal information to third parties for direct marketing purposes. If applicable, you may contact us at [email protected] to make such a request.

15. Filing a Complaint with a Data Protection Authority

If you are dissatisfied with how we have handled your personal information or responded to your privacy request, you have the right to file a complaint with the appropriate regulatory authority.

15.1 United States — FTC and State Authorities

In the United States, consumer protection matters related to privacy are primarily overseen by the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC): www.ftc.gov/complaint
• FTC Consumer Response Center: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Residents

California residents may also file a complaint with the California Privacy Protection Agency (CPPA), the dedicated state agency established to enforce the CPRA:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General's Office: oag.ca.gov

Before filing a formal complaint, we encourage you to first contact us directly at [email protected] so that we have the opportunity to resolve your concern promptly and amicably.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal obligations, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at factorypizza-food.click
• Notify registered users by email of significant changes where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of any changes constitutes your acceptance of those changes. If you do not agree with the revised policy, please discontinue use of our services.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the following information:

We are committed to addressing your privacy concerns in a timely and respectful manner. You can expect a response from our team within 10 business days for general inquiries, and within 45 calendar days for formal privacy rights requests as required under applicable law.

This Privacy Policy was last updated on June 13, 2026, and is effective as of the same date. © 2026 Pizza Factory. All rights reserved.